Shipping & Fulfillment Policy

Last updated: September 20, 2026

Reservation-funded fulfillment

Drop 01 is not being sold as immediately available inventory. Each reservation is a preorder purchase that contributes to the bulk production run.

After the reservation window closes, THAWBUN submits the final quantity, color, and size breakdown to the manufacturer. The garments then move through production, quality control, bulk shipping, THAWBUN receipt, and supporter fulfillment.

Estimated shipping window

THAWBUN will publish a customer shipping estimate once the manufacturer confirms the final bulk-production and freight schedule. Until that schedule is confirmed, we will not present an unverified delivery promise.

Any published shipping window will be an estimate based on the information reasonably available to us at that time.

Production and fulfillment updates

Supporters may receive milestone updates by email, including production start, production completion, quality control, bulk shipment, warehouse receipt, and customer fulfillment.

If the timeline changes

If we later learn that we cannot ship within the stated or agreed timeframe, THAWBUN will contact affected supporters and provide the options required by applicable law, which may include agreeing to the delay or cancelling the unshipped order for a full refund.

Domestic shipping

Shipping rates and any free-shipping thresholds available for U.S. orders are shown at checkout or elsewhere on the storefront at the time of purchase. Carrier delivery estimates begin after your reservation has been fulfilled and handed to the carrier.

International shipping

If international shipping is available at checkout, delivery times vary by destination. Customers are responsible for import duties, taxes, customs charges, or brokerage fees not collected at checkout unless the checkout or product page specifically states otherwise.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact thawbunshop@gmail.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

Tracking

When tracking is available, it will be sent to the email or contact information provided at checkout after your garment has been packed for shipment.

Lost, delayed, or damaged shipments

If tracking shows unusual delay, loss, or delivery damage, contact us with your order number so we can review the shipment and assist with the appropriate carrier process.

Questions

For shipping questions, contact thawbunshop@gmail.com.