Reservation & Refund Policy

Last updated: September 20, 2026

What a THAWBUN reservation means

When you select Reserve, you are placing a preorder for the specific THAWBUN garment, color, and size you selected. Your payment helps fund the bulk production run for Drop 01.

A reservation is a purchase of a garment to be produced and fulfilled later. It is not a financial investment, equity purchase, ownership interest, or promise of financial return.

How the first production run works

THAWBUN collects supporter reservations during the announced reservation window. After that window closes, the final color and size quantities are consolidated and the bulk manufacturing order is committed to the manufacturer. Once production is completed, the shipment is received and quality-checked before garments are distributed to supporters.

Cancellations before the reservation window closes

You may request to cancel your reservation for a full refund any time before the announced reservation window closes, provided your order has not already shipped.

After production is committed

After the reservation window closes and production funds have been committed to the manufacturer, change-of-mind cancellations are generally not accepted. This does not limit any rights you may have under applicable law, including rights that may apply if THAWBUN cannot ship within the stated or agreed timeframe.

Production or shipping delays

If we learn that we cannot ship within the timeframe we promised, THAWBUN will contact affected supporters with the updated information and provide the options required by applicable law. Where applicable, this may include the choice to agree to the delay or cancel the unshipped order for a full refund.

Returns after delivery

Eligible items may be returned within 30 days of delivery. To qualify, the garment must be unworn, unwashed, unused, and returned in its original condition with original tags and packaging where applicable.

Items showing signs of wear, washing, alteration, fragrance, stains, damage caused after delivery, or missing original components may be refused.

Size exchanges

Size exchanges are subject to available inventory. Because this is a reservation-funded production run, replacement inventory may be limited. THAWBUN cannot guarantee that a different size or color will remain available after production.

Incorrect, damaged, or defective items

If you receive the wrong item or an item that arrives damaged or defective, contact us as soon as possible after delivery with your order number and clear photos of the issue. If the claim is approved, THAWBUN will arrange an appropriate replacement, return, or refund and will cover reasonable return shipping for verified THAWBUN fulfillment errors or qualifying defects.

Return shipping

For ordinary returns that are not the result of a THAWBUN error or verified defect, the customer is responsible for return shipping costs unless otherwise stated. Original shipping charges are not refundable except where required by law or where the return results from our error.

Refund timing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

How to contact THAWBUN

Email thawbunshop@gmail.com with your order number and request details. Do not send a return without first receiving return instructions from THAWBUN.